Jarret Jackson

Ojai, CA

Jarret is a polymath. He combines insights from art and design, the natural and social sciences, music, and theology with his experience as a business strategy and operations consultant, entrepreneur, and executive to improve the performance of leaders and their organizations.

Prior to developing the e³ leadership model, Jarret served as vice president and head of data-driven insights for Fidelity Investments’ Stock Plan Services business, a function he created and built after identifying the need as part of a strategic planning engagement. As CEO of Travel Album, he designed an approach and interface for using geo-tagged photographs to plan vacations and recommend places to eat and stay. At Ernst & Young, he was the East Central regional leader for Climate Change and Sustainability Services, creating a standardized offering for the firm to help clients improve transparent reporting. Earlier in his career, Jarret helped C-level executives use economic profitability to develop their strategic agendas and drive large-scale organizational transformations. He is an alumnus of PwC Consulting, IBM Business Consulting Services, Galt & Company, Opower, and Deloitte.

Jarret received his BS in human service studies and management from the College of Human Ecology at Cornell University, where he presented on Resilience at the outset of the COVID-19 pandemic. He holds an MBA from Georgetown University’s McDonough School of Business where he studied behavioral economics and leadership with Dr. Tinsley and empathetic negotiations with Chris Voss, was published in the Georgetown PubliC Policy Review, and was inducted into the Beta Gamma Sigma honor society.

Jarret has contributed over three dozen articles on leadership, empathy and business strategy to Forbes.com. He is the author of three books: The Wisdom Chief: Poems, Parables, and Propaganda for Leaders; the insights inside: how our neurobiology impacts our performance (and what we can do to lead more effectively); and The Gift of Growth:How Awareness, Adaptation, and Achievement Create Superior Results.

He is an avid collector of paintings and handmade ukuleles, which were featured in the Ojai Valley Museum.

What some CEOs are calling:

"The Antidote to Toxic Culture."

The hard science of soft skills transforms leaders to transform organizations.

Process improvements save an additional $600M after 5 years and $400M in overhead cuts

A large financial institution sought to cut an additional $200M from its cost base after four years of layoffs that saved $400M by consolidating layers of management.

Empowering back office workers to simplify processes (from as many as 300 steps down to less than 30) and teaching front-line workers how to help customers self-serve online, allowed the company to save an additional $600M+ over the next three years through turnover.

Developing People To Develop Insights

A large administrative services provider sought to use data to drive new insights into business performance but lacked the knowledge on what to measure or how to use the data.

Giving team members voice and reframing metrics as tools (not threats) enabled new insights and accountability by connecting individual actions to team and business unit performance.

Faster delivery and increased client satisfaction by empowering team engagement

A boutique business strategy consulting firm sought to change the way staff were managed to improve engagement and the speed of project delivery.

Introducing Agile-based development principles for team engagement created processes and structures that enabled more frequent and effective client meetings and faster organizational decision-making, cutting project delivery time by more than half in cases.

Insights Change Thoughts, Feelings and Actions

Past presentations include: 

• Resilience (Cornell University)
• The Psychology and Neurobiology of Leadership and Coaching
• Overcoming Resistance to Change: Using Psychology and Neurobiology To Speed Transformations
• The Role of Neurobiology in Business Strategy
• The Gift of Growth: How Awareness Improves Adaptability and Achievement